Privacy Policy
Effective Date: Thursday, July
Introduction
Better Home Plumbing ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you contact us, use our services, visit our website, or communicate with us by phone, email, SMS, or online forms.
Information We Collect
We may collect:
Name
Phone number
Email address
Property address
Service enquiry details
Appointment and booking information
Communication records, including calls, emails, SMS messages, and website enquiries
Payment and invoicing information where applicable
How We Use Your Information
We use your information to:
Respond to enquiries
Schedule appointments
Provide plumbing and heating services
Send quotations, invoices, and service updates
Deliver customer support
Improve our services
Meet legal and regulatory obligations
Marketing Communications
We may contact you by email, SMS, or telephone regarding services you have enquired about or purchased.
You can opt out of marketing communications at any time by contacting us or following the unsubscribe instructions included in our messages.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party providers who help us operate our business, including:
Appointment scheduling systems
CRM and communication platforms
Payment processors
Accounting and administrative service providers
All third parties are required to protect your information and use it only for legitimate business purposes.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.
Your Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw consent where applicable
To exercise these rights, please contact us using the details provided on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Better Home Plumbing through the contact details listed on our website.
By using our services or submitting your information, you agree to the terms of this Privacy Policy.